I tried to buy the font using PayPal, but the order failed with a message saying “Sorry but it looks like there was a problem with your order. You may have cancelled part way through the process or there may have been a problem with your payment”. What should I do?
The Northern Block’s advise is if you are using the Safari web browser on the Mac, please remove the cookies and website data and retry the payment process. If you experience similar issues, then use an alternative web browser preferably Google Chrome.
I didn’t receive an email containing my download link?
After a successful payment process, a download link called ‘The Northern Block - Order Summary’ is sent to the email address used to create the PAYPAL order. Please check the emails inbox including, spam and junk mail. If you have further problems locating the download link then email: firstname.lastname@example.org quoting your PAYPAL transaction ID number, the fonts purchased and the email address used to set up the order.
I received my font but didn’t get an invoice receipt?
At present invoice receipts are not generated through the PayPal payment gateway. Please email email@example.com to request a taxable invoice receipt.
Why pay for fonts?
Each font has been carefully designed and developed with a minimum of 240 characters, accents, manual kerning and Opentype features. In some cases, the production has gone over a period of 4 months to perfect the individual design. As with most things, you only get back what you actually put in.
How much are your fonts?
The prices are shown on the website under the buying options tab. Add the font to your cart and select the licence you require. Desktop multi user licences can be added directly from the shopping cart, select the users (CPU) drop down menu then choose your desired number of users. For further details on costings, please go to the pricing section.
How do I pay for my fonts?
The Northern Block website gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Can I pay for the fonts over the phone using a credit or debit card?
No, unfortunately, The Northern Block does not accept payment over the phone using a credit or debit card.
When do I get the fonts?
The Northern Block fonts are available as INSTANT SECURE DOWNLOADS. After a successful payment has been made, you will receive an email called ‘The Northern Block - Order Summary’ containing the download link, which is available for 168 hours (7 days) or 5 download attempts.
What are the alternative payment methods, other than PAYPAL?
The only alternative payment method at present, is a direct bank transfer. A minimum order of £200 is required, and prices may vary from the website due to the bank charges involved. Please contact: firstname.lastname@example.org for a font order form.
Can I pay for the fonts using Dollars?
The Northern Block website only displays fonts in Pounds Sterling (GDP). You can pay for fonts in US Dollars (USD), Canadian Dollars (CAD), Australian Dollars (AUD), EURO and various other currencies at the checkout. PAYPAL will make the conversion based on the exchange rate of that particular day.
Can I return a font?
After a successful purchase, the font software ordered is non-returnable and non-refundable. Refunds may occasionally be offered at The Northern Block’s discretion, such as your computer crashes or is stolen and your backup files are corrupted.