Returns and Refunds

UK consumers and consumers from the rest of the European Union have the right to cancel contracts for the purchase of items within fourteen (14) calendar days of the day after receipt of the ordered goods. We offer an extended cooling-off period of 30 calendar days after receipt of the ordered goods (exclusions apply).

You can cancel your contract at any time up to 30 calendar days starting the day after delivery.

Return by post (if item is not Faulty, Incorrect or Defective)
The return is at your own risk and at your own cost and we will not refund your costs in returning the item to us and other services provided to you in connection with the purchase such as recorded or courier delivery. Include the reason for the return, your order number and your email address or telephone number. We may withhold refund until the item(s) are returned (or evidence of return is provided by you). Items should be appropriately packaged to prevent risk of damage.

Return by post (if item is Faulty, Incorrect or Defective)
If you are sending something back that's faulty or incorrect due to our error, we will refund the return postage costs to your payment card.

You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards (via Citizens Advice Consumer Service on 03454 040506) or your local Citizens Advice Bureau.

Our team will also be able to advise you—please email us for further assistance.